Support

Andy for Android – Support & Discussion Board

This is a product support board for Andy for Android application, it’s not a discussion and support board for a Windows application called: Andy the Android Emulator. If you’re looking for Andy PC/Android emulator, please visit http://www.andyroid.net instead.

If you have any question or need help with Andy, ask us directly using the comment box below. We’ll get back to you within 48 hours. Use ‘Subscribe via email’ option to get an email notification of our reply. Additionally, you can also use this board to leave us a note, comment about the program or a positive testimonial. Those of you who’d like to contact us by email instead, click here: Email.

759 thoughts on “Support

  1. Better than siri!
    I just got this for my Toshiba Thrive. Glad I did. I was just thinking about getting an iPhone 4S. Really glad I didn’t! Has a kinda annoying voice but it’s better than paying $700! Even though it has an annoying voice, still deserves 5 stars. Wish I could give it 100. Hope you keep making apps! 🙂

  2. Andy knows how to answer many questions. I’ve just tried: “why is the earth called earth” and “who sings angels on the moon” or “where does leather come from” or “how long is a regulation bowling alley” or even “how many years did it take to build the great wall of china” or “roman name for isle of wight”. This is incredible when you think about it. Btw. Quarter million people are using Andy, so don’t listen to trashing, most of it is complete nonsense. Just give it a try and read manual before using.

  3. Better than Siri! This app is awesome! Keep up the good work developer. The only thing I would like to see its the ability to change the voice. Other than that..great

  4. Best Siri like program for Androids!
    This is the best one I have found so far. Closest to Siri of all the others. Trust me, I’ve tried them all. Still needs a bit more work, but overall very good program.

  5. Works quite well. Good effort for single developer. I am disabled and need apps like this to make life a little easier.

  6. I spent time out of my day to verify that this is a badass app! Answered “does beer make you fat?” with a sense of humor.

  7. Works perfectly. No issues so far. Most of the low reviews in Android market are from idiots. They should read the manual before giving it a low rating. Dummies.

  8. It works great.If you are outside the US it works better then iPhone’s Siri, as it actually finds places outside of US. Definitely staying on my phone.

  9. This app is more intuitive than any other app that advertises the same functionality. It supports a wide range of commands, and has great dev support.

    • There should be no problem supporting Droid Bionic in full version. If there is, we will fully refund your money.

  10. I installed the free version, then upgraded to the paid version. Now when I do a search for sommething, it says I am using an old version. I went back to Google Play, but it says I have the current version. Please help!

  11. I greatly appreciate all the info I’ve read here about Andy. I will spread the word about your fantastic Android App to other people. Cheers.

  12. This app is really amazing as all people here say..I just wonder if Andy can be launch automatically from the bluetooth headset with a voice command and the other question is if it can’t,what is the use of bluetooth?

    • Bluetooth is there for purely for communication to be held over the air. This way your can use Bluetooth headset as a microphone and a speaker. Activation can be done using shake functionality.
      However we’re exploring launching of Andy by a long press of Bluetooth device.

  13. This app works very well. The interface is easy to learn with a little practice. Try it and you will find it fun and useful.

  14. NEED FULL MANUAL I CAN DOWNLOAD TO SDCARD PLEASE!

    Costing me money constantly going online for manual. Zipped would be fine. Also Manual clicking on Voice Calls takes me to Weather. Clicking on contact takes me to frontpage. had to hack my way into contact page by manually adding /contact otherwise I like Andy Siri keep up the great work 🙂

  15. Here’s what I (and every mom) would love to see, “add fish sticks to my grocery list,” or better yet, interpret “I need to buy fish sticks.” ToMarket, along withe most of the big grocery apps, already has a voice-add feature. If you could pass the text “fish sticks” directly to the grocery app search function(which gets the cursor on app open anyway), and the get the grocery app to send whether or not the text was found back to Andy (e.g. “fish sticks wasn’t found. Do you want to add it as a needed item on your list?”), and pass the back to the grocery app, you would win. I really think the successful apps will be the ones that interface with other apps simply because the feature set could be exponential. That’s what makes Siri cool with all her stock apps. In its locked down state, iOS can do that pretty easily. In Android, though, the developers have to be willing to get along, but the platform lends itself to that. Samsung’s S-voice has everything built in, and is a behemoth 40mb installed on the system partition. It goes beyond clunky. AP/URIs can be like neurological synapses between neurons, which could really power the platform forward. I really like Andy. I think she should be noted on that roadmap.

    • Problem I see is not in implementing it as much as in the fact that there is no stock grocery app provided by Google.
      That means not only that not everyone would have it and people could have different grocery apps, but also that functionality of your grocery app is not documented and there is no API provided for access to its features (which can change).
      Well, as you see, this is a bit more tricky…

  16. I have tried them all and really like Andy, but I have a question that is not covered in the manual 1) Can Andy set reminders? If not can you give me some hints of setting reminders in the calendar function. Keep up the good work, I’m sure Andy will only get better and better with each update.

  17. I purchased your app, thanks it seems to be going places. I have a Galaxy s2 running latest cm9 nightly and I cannot seem to get shake working? Also are there any plans to implement an icon to show Andy is running in the status bar ?

    • Please contact us over email to discuss issue with shake recording. As far as Andy in status bar, I am planning a widget for ICS devices, as most of them are missing menu and search buttons.

  18. How can I teach Andy my name? I can’t seem to figure out how. I really love this app and enjoy asking her questions. I hope there is some way that she will be able to respond when I ask her my name without saying she can’t find the answer. Will she ever have the ability to remind me about dates and events?

    • Not sure there would be a demand for such functionality, so far no one had request it. Andy, similarly to Siri isn’t very conversational AI. It is made mostly to answer encyclopaedic type of questions.

  19. Love this app. I would love to see it more integrated with other apps, evernote, mlb at bat at least to launch. I am looking forward to being able to add the reminders. Support is great. I hadn’t even bought the app and asked a question. There was a response in my email in less than 15 minutes.

  20. Is there a car mode in the works where I press my Bluetooth button and can have Andy call a contact, make a phone call, text, etc? For example, I have a Blue Ant T1. When I press the Bluetooth button it says, “Say a command” I say, “Phone Commands” then it would start Andy and I’d ask it to call home or call wife {nickname} on mobile or something like that.

    It looks promising.

    • Not currently, in the testing it was almost impossible to write the tool which supports all type of BT devices. However it’s also something we’d like to see, so it’ll be re-visited in the future.

  21. dear admin,
    if you have plans to also plug (let andy search a very personal knowledge base and let the user feed its knowledgebase via andy, let me know I would be interested at the design and development)
    kr aydin

  22. Good morning. I really do like your application. However, I do not like having to open the application and then press on microphone icon. Is there any way to set it so I can start talking right away?

    • If your Android device has a button for Search, then you can launch Andy using long press on Search button. Otherwise we’re planning to introduce a widget soon.

  23. Keeps asking for Ivona even though it is installed swell as voice pack. Have uninstalled and reinstalled. Still will not work. I have checked settings and madIvona default. No joy. I have Nexus 7.

    • We were able to install this on our test Nexus 7 device without any issues. Downloaded Ivona, then one of Ivona voices, then made Ivona to be a default TTS and rebooted the device. It took altogether 5 minutes.

  24. I installed Andy (full version) along with IVONA. It does not seem to work with my bluetooth headset. I would hope that I could use Andy by simply touching the button on my headset and not have to touch the microphone image on my phone. My headset is an LG HBS-700 stereo headset.

    • Hi Bryant, we’ve found that not all devices were capable of reliably capturing press on a bluetooth device button. Thus it was programatically very hard to introduce such feature. To accomodate our users, we’ve introduced a long press on volume down key. While it’s not a perfect solution, it works on majority of Android devices and to some extent addresses the issue. Using volume down key, you don’t need to look at device and press the microphone icon anymore.

    • This is very simple. Just click on the settings icon in the top right hand corner. Then pressed the VR microphone icon. It will turn off VR (voice recognition) and allow you to type your questions.

  25. I could not turn on “typing mode”. Jozef kindly told me how to do it. I pressed the VR microphone icon and it worked nicely. I pressed VR to go back to voice and I did not have any voice. I ask a question and it types the question in the box and gives me the answer but no voice. How do I turn it back on?? I uninstalled and reinstalled and get the same issue.

  26. Sorry to be such a pest but I do not feel that your menu includes very detailed directions. I used the reminder and got a vibration when the appropriate time arrived. Is there a setting to change the vibration to a sound? Thanks for your patience!

    • Hi Jeanne, there is currently not a way to do so. This suppose to function more as a subtle reminder. For sound use our Alarm feature.

  27. After installing full version, when I open the app it shows manage Google text to speech. Options to download German, Spanish, French and Italian. If I hit my back key, I am at the microphone. Touching the mic, gives me “text to speech engine not installed, please Ivona or other TTS engine” I have a Samsung Galaxy S III and do have Ivona installed as default TTS. What is wrong?

    • This is very strange. We would advise to also install Svox TTS and see if you can make Svox TTS your default text to speech engine. If that works, try to keep Svox installed and switch to Ivona as your default. Also don’t forget to reboot your device. Let us know if that worked.

  28. Happy new year. I must say I am not impressed with the full version. Only occasionally does it recognize my commands such as “Text ___ and say….

    Have not yet been able to get it make a call for me to anyone despite Call ___ or Phone ___ or Please phone ___. Am I doing something wrong?

    • We’ve reviewed the source code and you’re correct. Our ‘Call’ feature has a bug, which demonstrates on some devices. We’re trying to rectify the problem now.
      Fix will be released into vs. 5.8 (coming soon).
      Thanks for letting us know.

      • Andy,

        Thank you.  I thought I was going crazy.
        Will I be emailed when new version is available?

        I will wait till then to judge the program or give negative feedback.

        Also could text only a limited number and it never accepted a second sentence into the message. So:
        “Good morning, hope you had a great night and happy new year” Never resulted in any more than, “Good morning.”
        John

        • This is more of a Google Voice Search issue. It’s a known fact, that you need to speak faster in order to register longer sentences. Any time you pause for even a second, speech to text engine will stop listening. This is not something we can control unfortunately.

    • We were able to fix the issue already. It’ll be available in vs. 5.8. We’re aiming for a release this coming weekend.

  29. Is there anyway to contact support by phone? I sent an email but I’m dealing with a very urgent issue that I need to talk to someone as soon as possible. There’s been a major mix-up and I really need to fix it.

    • Andy only supports English language! Currently there is no plan to develop our application in any other languages. Please only purchase our app if you plan to communicate in English language.

  30. Hi,

    I tried to buy andy from android market but I couldn’t. It is not working. then i tried to buy it from your website but link is not opening. Could you please tell me the way to buy full version of it.

  31. Hi,

    I tried to buy andy from android market but I couldn’t. It is not
    working. then i tried to buy it from your website but link is not
    opening. Could you please tell me the way to buy full version of it.

    • Google Play is the only supported way to purchase our application.
      Please visit Google Play market: https://play.google.com/store/apps/details?id=andy2.xml
      Unfortunately purchase process is outside of the control. You will need to contact Google in order to find the reason for your payment not being accepted.
      However, please let us know what happens when you try to purchase it from Google.

  32. Andy says i dont have tts installed but i do. I know you advised to unistall google search but it is built in and i cant uninstall it.

  33. I jus installed Andy full and I am trying to open apps but it says it is only available in full version… I tried uninstalling it and rebooting and then reinstalling the full version, but the problem persists! Please let me know what I can do. Thanks

        • Reason for this is that Andy recognized your speech as ‘Open What’s Up’, not as ‘Open WhatsApp’. This is a problem with speech to text engine really. One way around it would be saying only : ‘Open What’. That way Andy searches for apps containing the word What, and will find WhatsApp and execute it. Try if it works and let us know.
          —– Reply message —–

  34. Hi, my Samsung s2 keeps saying “unfortunately good text-to speech engine has stopped” and freezes, Any idea what might be happening? Thankyou 🙂

    • Hi, this is not a problem with our application. I would recommend to reinstall Tts engine.

      Administration,
      AndyForAndroid.com

      —– Reply message —–

  35. I downloaded Andy and Ivona. Everytime I open up Andy, it wants me to download other languages, so i hit back and it goes to the microphone. When I hit this its says “text to speech engine not installed on you device”. But it is! I uninstalled google search and reinstalled it like it had said on the FAQ page. Please help!

    • This is sort of hard to understand without knowing exact error message. Can you please make a screenshot or describe in detail what exactly the message says?

    • One of our users has exactly the same issue. He had let us know, that in order to fix the problem, he needed to shut down his phone and reboot after un-installing and reinstalling Andy app worked just fine. Please try this fix and let us know if it worked.

    • Hi, can you please let us know what device are you using? This is working fine on many devices we’ve tested it on. Also let us know what version of Android is installed on your device.

  36. I can not get the blue tooth to work with Andy, and I paid for the upgrade I have an HTC vivid, what do i need to do?

    • What question have you asked exactly? We will look into it.

      Administration,
      AndyForAndroid.com

      —– Reply message —–

  37. Is there any way to automatically launch Andy by holding down the microphone button over launching the default Samsung voice recognition program? It would make life so much easier when walking around a cold city with gloves on…

    • This would be possible, but this home button is not available on all other Android devices, only Samsung has it. So introducing such feature could possibly also introduce issues to other customers and we’re not sure we want to risk it. However, we’ll think about adding something similar, perhaps a long volume button press, etc.

    • Hi, this could be possible, but non of our testing android devices have such button, thus testing such addition is currently not something we can do without the risk of introducing unexpected bugs. What Samsung device is this? S3?

      Administration,
      AndyForAndroid.com

      —– Reply message —–

  38. My Andiy doesn’t recognize it is the full paid version it keeps telling me it can’t do this only available in the full version which the cion even says is (FULL). Any suggestions?

  39. Can I long press my Nissan’s phone button to make Andy wake up in my car using bluetooth? I was having problems with the bluetooth function in my car today. I have a Nissan Versa with bluetooth which woks for my calls on my phone, but not hearing andy, nor can I give commands when bluetooth is enabled.

  40. I need to tap on a mic each time to ask a question. How to make Andy to listen to the questions all the time, like Siri?

    • This is currently not possible, because it would be a huge battery drainer for device to sift through all words all day long… It would drain your entire battery in couple hours.

          • When the application is open, to ask a new question I need to tap on the microphone icon again each time I want to ask a question. On Siri you don’t need to do that. How to make it same with Andy?

  41. I installed free version to test. Nothing works, cant find list of what should, just a total list that says some only work on full version, I want a list of what works so i can test … then will consider full version.

    • Please check manual on our site for list of all features. All features should work. If not, then let us know specific area and what exactly are you experiencing on your device.

      • Nothing seems to work, everything says i need pro version. Tell me what runs on the free version. Simple question

        • Manual has it documented. Can you please tell me what are you trying on Free version which doesn’t work? For example if you’re trying to open applications, it won’t work, that’s a full version feature only.
          But if you’re trying to play a song, it will.

          • That is exactly what the problem is. I am tired of trying feature after feature and having it say … full version only. Why can’t you just give me a list of what works on the free version, don’t you have one? Do you sit and try them out over and over? I am excited about the ap, but have tried some in the past to great disappointment, I want to test this to see if it truly works before I commit by purchasing it. It seems to me that I am asking a very simple question and you are giving me a run around. It is very frustrating to sit and try item after item looking for something that works. I for one don’t listen to music on my phone or tablet, there are ways I like better for that, so, bad example.

          • We currently do not have a comparison list of differences between free and paid version, This is due to a fact that free and paid support varies between older and newer versions of Andy and it would be confusing to owners of older version. However, it’s a good idea to develop such list and keep it up-to-date, something we plan.

          • And we had to go through all of what we did for you to finally tell me this. Would have been nice if you had just answered the question in the first place. Don’t think much of your customer service.

          • Dear user, program tells you as soon as you try to use any of its features – if they are supported or not. There is no comparison list, but we really fail to see what the problem is. It’s all in a clear view. If you require feature which program tells you is only available in paid version, you have a choice to upgrade. Can’t be more simpler than that. Plus, let’s be realistic… the software and support are all covered by a single price (equivalent of payment for a cup of Starbucks coffee)…

          • What is it that you don’t get about how frustrating that is? To try feature after feature and have it say “Hell no, buy the whole product and we will work” (in effect you are saying that and it sounds that way after several non operational hits) …. Geez you are dense

          • We’ve already explained that with different versions, support for certain features is changing. Thus we would have to keep numerous version of the comparison document. We already have 67 releases of Andy being used globally… Please try to understand how unpractical something like that would be. If you can’t find this logical, please trust in our expertise.

          • Oh, and all if find in your manual is a complete listing of ALL the functions, not just the ones on the free version — easy question I would think

    • Unfortunately, that’s not really an option currently. As a recognition we’re using the best tool on the market (Google Voice Recognition engine) but it’s not very effective for long sentences… Recognition engine requires connection to internet to verify spoken word. Anyhow, Andy is also mostly a command and simple question tool. We realize that multiple questions or sentences would be useful for longer emails or text messages, but it’s a downside of our program and voice recognition as it is at the moment.

    • Google voice recognition will actually do this. When using the Google voice-to-text input in a text box, you can say something like this:

      “This is a sentence period now will you ask me a question question mark oh my exclamation point”

      and you will get:

      “This is a sentence. Now will you ask me a question? Oh my!”

      I am not sure how Andy might interfere with this operation … I have not tried it for that just yet. (And I don’t have data connection at the moment)

      I hope this helps ya.

    • We’ll need little more details, are you getting any errors? Or does Andy say anything at all when you ask it a question?

        • Go to Android system settings and open your Text-to-speech settings menu. Change the Default Engine to Pico and listen to the example. Can you hear it better? Or is it also low?

          • Is Pico the only TTS you have installed on your device? If so, please go to Google Play and search for Ivona HQ. It’s one of the text to speech engines. Install it, then see if you’ll be able to install Ivona Kendra voice. Once this is done, just try to open Andy and see if it helps.

          • i have both ivonahq and kendra voice downloaded have for sometime i also have google search and google voice

  42. I am using ProAmp music player, on my HTC Inspire 4G smartphone. But, when I tell Andy to open it, it says; “coming soon”. Could you be more specific?

    • Try to be less specific when asking it to open. Andy probably didn’t recognize that ProAmp is one word. See if you can open it by saying: ‘Open Pro’ or ‘Open Music’

  43. When I say “Play songs by The Beatles” it says “X number of songs
    have been added to your playlist.” but it never plays music. If I say
    “Play Strawberry Fields” it says “Playing Strawberry Fields by The
    Beatles” and plays the song…. whats the deal?

    • When playing multiple songs, we’re not using your built in player, but our own mediaplayer instance. It means that your device is somehow not able to handle this. Can you give us some details as to what Android version and device model you’re using?

      • I just installed Andy on my Nexus 7 (Android vers. 4.2.2) and it works as I think it should. It queues up all the songs, and opens a little mini music player. If you could help me get it sorted on the S2 that’d rock. Thanks!

    • As long as you’re installing Andy on a device which has a same email address (in account settings) as the one you originally purchased Andy from, you won’t be charged.

      Admin
      AndyForAndroid.com

  44. Hello, Saturday I purchased the full version of Andy on to my HTC Evo 3D running 4.0.3. When I request andy to play any song, the response that I can not find that song in your library. When requested to open music player, a small media player opens, but has no music in its library. Is there anything to be done about this. I have tried power cycling the phone but did not change this issue.
    Thanks for your assistance.
    Rich

  45. I have / had Andy on my tablet for a couple of months and it was working just fine. Now I go to use it and I’m told that I’m using an old version that is not supported that I need to update. I go to the site to update and now I’m told that my device is not supported? What’s up with that? I was happy with the program and it was working just fine. I used to tease i phone users with this app and now it would seem the joke is on me. What went wrong? Please help. I have an un-rooted ASUS TF700T.

    • Hi Roger, I would try to contact Google Play Support for this issue. As far as I can see, if you’re able to download the app once, there should be no reason for you not to be able to upgrade. We didn’t add any new permissions to our app to cause this problem, so it’s hard to understand the reason.
      Did you by any chance rooted the device or did any changes to it?

    • VR On/Off – VR button allow you to turn on and off Andy’s Voice Recognition. If the Voice Recognition is turned off, Andy allows you to type the questions, instead of talking.

      Admin
      AndyForAndroid.com

  46. I recently had to reset my Nexus 7 to factory settings to fix a problem. All the apps were reinstalled by Google(I guess}. Since then I’ve had problems with Andy.
    A request I use a lot is “convert 1 US dollar to Thai baht” It always worked OK before but now it says it can’t find the answer. It is spelled correctly in the text box. I’ve also tried “convert 10 US dollars to euros”(from the manual”) with the same result.
    Also the voice command “go” when I tap the microphone has gone away.
    Please help, Tom

  47. Why do I get a error message “andy cannot be installed on this version” when trying to download andy (free or paid) on my new android running 4.1.1, but had no problem downloading to my son’s android version 4.1.2

  48. Why can I not download andy (free or paid) on my android tablet running version 4.1.1. Error message says “andy cannot be downloaded to this version”
    I had no trouble downloading it to my son’s tablet running version 4.1.2

  49. I installed Andy on my nexus 7 and it is used to work fine. Now, no matter what I ask it has no answer. I have uninstalled, rebooted and reinstalled. Please help me.

  50. I am using an asus fonepad running on jellybean. Andy wont allow me to set an alarm. Message pops up asking if alarm is installed?

  51. Would it be possible to add a file to Andy that would allow users to enter custom questions and answers? I know Andy has several funny sayings like What are you wearing? I’d like to be able to add a few of my own for work related humor.

  52. I am having the same problem as Mike I instaled both the recometed TTS apps for Andy I followed your directions over and over of installing and reinstalling all apps for this app and still andy is asking for a TTS app to be installed.i would like to get this program running on my Asus TF300F and your help in this matter is geatly appracated… Thanks

  53. Why are you emailing me? Where did you get my email from? And please remove it. I have never used your app so this is unsolicited mail!!!
    While I would very much like an S5, I will never install your app since you have somehow fished for my email and send unsolicited emails to me…… What will happen if I was to install the APP? I am not even going to look at the permissions required on your app. With the comments already on this page, it seems to be rather flakey too with lots of people reporting issues.

    And if features are not available in the free version, why show them and not at least grey them out? Seems like a lot of faff and risk for nothing. You can’t even fully test drive the app before committing to purchase. How about a time limited trial for thos who do wish to evaluate your app?

    • Hi Gareth, we’ve found 4 of your messages. We’ve removed the last and other 3, so we can discuss the issue further without flooding this board. As far as email: All users who agreed to our Terms of Services agree that we can send them an occasional email newsletter and that we can use their email to do so. We have a record of this. Please let me know what email did you receive our campaign and we can pull your record for an exact date and time of you agreeing to our terms of services. In any case, we rarely send any email more then once or twice a year and there is a link to unsubscribe at the bottom of each email. Plus there is a link in Terms of Services which allows all users to unsubsribe even prior to using our app.

      • How can I do that privately? If I had agreed I would either remember if it was in the last wuarter, or would have previous emails from you. I keep all confirmation emails when I sign up to something, and your campaign email is the first I have had from you.

    • This is the copy of our TOS you’ve agreed to:

      Email Permission
      We hate the spam same as you do; and thus do not spam our clients. However, by agreeing to our terms for using Andy application (free or paid version) you automatically agree to give us a permission to send you an occasional newsletter email.
      Emails we collect from our clients are used only for our email newsletters and occasional email campaign.
      Emails we send are only to inform our users about changes in the program or to send program specific promotions or news.
      We never run our email campaigns more than once a quarter and we always provide one click un-subscribe link in each email, so every client has an option to opt-out from our mailing list.
      If you want to opt-out from our mailing list now, it’s rather easy. To stop the delivery of all future emails from us, just type into your browser following url and press enter:
      http://andyforandroid.com/unsubscribe.php?email=%5BEMAIL%5D
      Where [EMAIL] is your email address. Example: http://andyforandroid.com/unsubscribe.php?email=janedoe@gmail.com

  54. You have replied to my google Play review, but your statments don’t make sense.

    Firstly, my first comment here was deleted (if you click on my profile, it says 4 comments, but there are only 3).

    Secondly, you say that: “As far as email: All users who agreed to our Terms of Services agree
    that we can send them an occasional email newsletter and that we can use
    their email to do so. We have a record of this.”

    I have never agreed to your T’s and C’s and challenge you to tell me when I agreed to this service, of course prior to me receiving the email, and not when I set the app to install in Play just so that I could leave you a review.

    I look forward to some common courtesy and hopefully a decent reply this time, and not just you replying to the review to save face.

    I am infuriated at your lies and lack of decorum, and the inability to reply to your toxic comment on my review.

    • Hi Gareth, we can tell you exactly when you have agreed to our terms of services and when you have installed one of our applications. Let us know your email address and we’ll gladly do so. We keep a very good record of such actions.

      • I have raised this with google, I am not publicly giving you my email, I do not trust you. You have blatently lied about removing my initial comment on here.

        • Perhaps the obvious lie about not removing my post on here was an unnessary mistake. But denying it still further is not helping you.

          • Hi Gareth,

            we’ve found your record. You’ve agreed to our Terms of Services and to an occasional email Thu, 01 Aug 2013 12:10:40 GMT.

            You’ve agreed to our terms by using one of our other applications called: BEST OF YOUTUBE

            Our record shows that agreement acknowledgment came from following email: blue****o@gmail.com using samsung GT-I9300 device.

            You’ve actually accepted our agreement twice. Second time on: Tue, 08 Oct 2013 20:55:16 GMT when we’ve released an updated version of the agreement for version 2.7.

            I hope this explains it. However I see your confusion. Because you’ve got an email about Andy app, while you were using different application of ours. However, our agreement specifically says that we can contact you about our other products as well.

            In any case, we’re sorry, if this caused any problem, we have unsubsribed you from all our future emails.

          • This is the copy of our TOS you’ve agreed to:

            Email Permission

            We hate the spam same as you do; and thus do not spam our clients. However, by agreeing to our terms for using Andy application (free or paid version) you automatically agree to give us a permission to send you an occasional newsletter email.

            Emails we collect from our clients are used only for our email newsletters and occasional email campaign.

            Emails we send are only to inform our users about changes in the program or to send program specific promotions or news.

            We never run our email campaigns more than once a quarter and we always provide one click un-subscribe link in each email, so every client has an option to opt-out from our mailing list.

            If you want to opt-out from our mailing list now, it’s rather easy… (links are in the TOS) plus on our website.

            In any case we’ve already unsubscribed you.

          • We would also appreciate if you’ve changed your review on the site and remove all false claims.

          • I will gladly remove false claims, however the claim that you deleted my original support case here is not false, your claim that you never did is.

            Thank you for resolving this. It is a real shame that you censored my original post, and then made flase claims to the contrary. I should never have had to leave you a scathing review in order to discuss this with you in a decent manner.
            In the end it was very easy wasn’t it.

          • I have updated my review. If you wish for me to remove the remainoing review, you will need to acknowledge the deletion of my first post and offer an appology as to it’s denial.
            I appreciate it is possible for more than one support person to be working and so one might not know what the other has done, but you seem to keep good records.
            I however am solo, and I know I made the first posr, I sat here refreshing for an hour awaiting a reply, and then it vanished!

  55. And there we go, yet more posts being deleted to make your response to the review look more valid. just admit you fdeleted my initial support for request, then I will delete my revies and you can delete these posts.
    I will then happily crawl back in to my hole and forget we ever spoke, but right now I am insenced and will just keep getting more irate and start dumping screenshots of this website before and after deletion all over the web.

    • This issue is no longe rthe email, I appreciate your speed at resolving that. The issue is purely about you deleting posts now, and well, actually it’s just about the public denial of that in response to my review, I don;t even care that you trim your board and remove post not condusive to the public opinion you wish to create.

  56. Since you are trimming my posts to make them look better for you, I am deleting the whole thread, as to avoid you painting a favourable picture.
    I have clearly stated what the issue is that remains, but you deleted it.
    My review will remain unless you acknowledge that you removed my first post and then replied to my review denying this. Also, your reply to my current review states that you’ve ansered all of my questions. point one in the post made 2 hours ago still remains completely unaddressed. This was: “Firstly, my first comment here was deleted (if you click on my profile, it says 4 comments, but there are only 3).”
    I think it is important that you respond to support cases, and not just delte them. My review pertains strictly to this, yet you have still decided to reply and attempt to make me sound unreasonable, but you are still censoring posts here to your benefit.

    I have offered a resolution path, which is a simple appology in regard to the public denial of my review claims, which are in fact true. You saw it fit to remove this post, so my review will remain (as they are not false claims), unless said acknowledgement is received.

  57. I have received an email saying, download Andy siri to go into draw to win Samsung S5. is it true? pls advise.

  58. Hi, I upgraded to paid a few months back (I would have to check my records for a specific date) and ever since the upgrade any attempt to have a song play is met with “I can’t find that song in your music library”. The free version played music without a hitch. I emailed you when it fist happened and received a “we’ll look into it” return email. Has any progress been made on that front? I use HTC One, Android 4.4.2

    • Is there any error whatsoever? Did you send a report after the error?
      Is this a free or paid version you’re referring to?

    • Unfortunately, we’re unable to understand your message. Can you please explain in detail what is happening?

    • Hi Sukrut, the Samsung Galaxy S5 device was won by Lyn Sanderson from UK. We’ve contacted Lyn and currently are in the process of mailing a new device to her.
      Details for the random drawing: http://goo.gl/Zfz8gC.
      We’ve used random.org service to select the random winner from the list of all 5,168 entrants.

  59. i download andy 64 bit but after instllation in my lapay,when i open that icon it does’t show any thing…can you suggest my probelm…..is it necessary to install vmserver,when we are install andy setup…

    • We don’t have the 64bit version of our application. What device are you using? Is it Android based? We only support Android platform for now.

  60. Every time I try to open the App, I get a blank black screen with this message at the bottom “Android is already. Waiting for Open GLrenderer” Your help would be greatly appreciate. I’m attaching a screenshot for a better understanding.

  61. Every time I try to open the App, I get a blank black screen with this message at the bottom “Android is already. Waiting for Open GLrenderer” Your help would be greatly appreciate.

    • It seems you’re trying to run our application in some Windows virtual machine, we don’t support that. You can only run it on physical android devices.

  62. I just finished to download andy. I try do start Angry birds eic and Plant vs zombies 2 but both app crash at the start.

    • We can’t see how installing our app would have cause any issues with other apps. Does the issue resolve when you uninstall Andy?

  63. —————————

    cx_Freeze: Python error in main script (traceback unavailable)

    —————————

    Error in sys.excepthook.

    Exception: [WinError 10060] A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond

    Original Exception: DLL load failed: The specified procedure could not be found.

    —————————

    OK

    —————————

    • Where do you see this error? On an Android phone or other Android device? This error looks like some sort of an issue on a Windows computer.

  64. installed andy in 2 computers one 1 win 7 ult., the other win 8.1. installation went fine. then when launching andy a small screen appears saying: “starting andy…please wait”
    i wait and wait and andy never launches. what is going on

      • Bullshit. In 3 minutes of searching, he’s like the fifth person apart from me that’s having this issue specifically with your app and nothing else.

        • it’s my 3rd install.
          it is seeming like junk so far to me.
          i’ve done everything correctly, followed all troubleshoot suggestions, and it just dosnt work.
          i’ve also not met anyone who’s gotten it to work. ever.

          it seems to be promoted as an easier to operate emulator, and meant to be more simple than bluestacks, however all andy does is require constant fixzes ewven if by some miracle you can get it to run at all.
          (though i know nobody who can run it)

          • That’s because it is junk.. it used to work.. then they added bullshit updates and it no longer works.. i talked to tech support about it and they just said, “New version out” now i can’t even install it.. lol they just don’t care.. but it may help if you actually go to the proper website for the emulator.. i keep getting to this site on accident too.

      • it’s also happened to me.. please help us to solve this problems.. i really want to use andy… Whenever i click the Andy shortcut, it says ” starting Andy “, then goes blank

        • you’re on the wrong forum what you are looking for is Andy Os support site which you can find on facebook. I would be glad to assist you from there. This support board is for a voice assistant android application and has nothing to do with Andy pc emulator (like bluestacks) and is no way affiliated with the company or creators.

  65. I download andy and I install it but when it launch it’s say’s andy is already running, I reboot, Reinstalll, reboot etc… Nothing to do

  66. i having problem with this error message “Could not close the previous instance of this script. Keep waiting?”. Someone please help me solve this.

      • Andy doesn’t run on Windows. It’s an android application, voice assistant. I think you were looking at some other Andy application and somehow ended up on our website.

        • what you mean by its voice assistant? and what should we do to get andy started? i also have that “Could not close the previous instance of this script. Keep waiting?” on win 8

          • this is the wrong forum you are on the wrong forum please go to Andy support page on facebook so i can assist you. Also that problem is common what you would want to do is close it, go to the andy icon on your pc open the options, click Andy Launcher then launch from there. That should help, but please post these questions at the actual support site. This is a forum for Voice Assistant (andy) Android application not Andy for pc.

          • Then just delete this thread so it won’t show up when people google for the answer

          • you retards. you are clearly installing the wrong application as the person has already told you

  67. “Could not close the previous instance of this script. Keep waiting?”. Two out of 188 comments. That’s 1% of users so far, assuming others didn’t just not know what to say or simply say ‘it didn’t work’. P.S. Usually it would be too much trouble to login for disqus, I’m asuming that’s why you only have two reports of it.

  68. Whenever I download Andy OS, the black screen comes up. It says ‘Android is already running. Connecting OpenGL.’ Then, it switches to ‘OpenGL running. Connecting to Data Stream.’ After that, Windows tells me ‘Andy.exe has stopped working’

  69. Hi,
    I’ve newly downloaded andy but I don’t know how to type persian in andy. I added persian to android’s default keyboard (AOSP) and Hardware Keyboard is enabled but while I’m playing Clash of Clans I have to click on buttons to type and if I change my windows language to persian I’m still typing English. Can you please help me type persian into andy using my keyboard?

  70. i installed andwin 7 but when i start andy it says starting andy please wait but nothing happens please help me out to resolve this issue

  71. I have andy downloaded and when i start it it says “starting andy..please wait..” and then nothing comes up. Ive also tried running as administrator and nothing also.

  72. I cannot run Andy. Please Help .. It says ” Erroe: Failed attempt to launch program or document. and some error with no 486

  73. Hi I’ve installed andy and seems to work fine, but, I can’t make whatsapp to take the contacts from the contacts book, any ideas??

  74. i have just isntalled andy today, but when i opened it, it just appeared the board say starting andy, please wait, and after about 3-4s it disappeared. i have restart my pc and try it agian but there is no change at all, please help me…

  75. Andy doesnt start, when i clicked “start andy” from andy handy, it pops up andy´s window, with a black background saying “starting pls wait”…. as always does… and after a few seconds it close and does not start… yesterday it was working okay. What could be the problem??

  76. it will try to open but will close right away…i have a feeling it has something to do with bitdefender since a few other emulators are not compatible with it?

  77. i just installed andy it says its running but i dont see it at all its not even shown as a running program in my task manager …..

  78. I downloaded Andy but I don’t know how to run it. I downloaded it as a android emulator but It is showing error message.

  79. I’m having problem with andy. When I try to open it, it keeps saying “andy is already running” and don’t open. I tried to close it in Windows Task Manager but the problem persists.

        • sorri you are on the wrong forum, this is a support board for android voice assistant, not the andy os emulator for pc. I know it is confusing having 2 apps with the name but remember this, this is for Android, Andy os (the one that play clash of titans etc) is for windows. They’re two completely different services and creators. One is a emulator the other is a voice assistant app. However if you are still having problems you can go to Andy support page on facebook and I can assist you from there. Thank you and sorry for the mix-ups.

  80. تضهر لي رساله (couid not close the previous instance of this script. keep waiting?) مع العلم بأني ثبت برنامج VirtualBox

  81. Using Andy on my Surface, which is touch, I seem to “exit” apps when I long tap, which is really annoying in games like Clash of Clans, as I want to deploy troops, not quit. Any ideas?

  82. What Bluetooth support does Andy have? What Bluetooth adapters work well with it?

    Want to use full pc laptop with Torque Pro (android only) instead of tiny old slow phone. So USB-Bluetooth adapters is a must.

  83. you know shit about ur software , you said its working on pc as i can see all those ppl having the same problem (( Error in sys.excepthook )) that im having right now and u answered with no shit help acting like ur not the creator so why you dont just shut down ur fucking fake site and go work as waiter its better for you dumb ass

    • Dragon, you’re on a site for a different product. Andy is a siri like application running on Android only. It’s in fact you who didn’t check the site properly. This is our product (https://play.google.com/store/apps/details?id=andy.xml&hl=en) and this is a support board for it. Also read our main page, it clearly says we support Android only. People who come here complaining that it doesn’t work on PC are those who ended up on this page by mistake, same as you, assuming they’re on a page for a different product also called Andy.

  84. I have the Andyroid up an running. But i can play the apps I installed. It just shows a grey or black screen, depending on what app I try to open. And I can’t use the 1clicksync either. It just gives me a list of errors.

  85. im having a problem, my pc is running windows 8 pro, andy wont start. i restart my computer and update, rollback my display driver but nothing happens, andy still wont start. it says “could not close the previous instance of this script. keep waiting?” then i try to start it at the system tray, i click “start andy” and it says “starting andy, please wait” and it wont open after an hour. i clicked it many times nothing happens. please fix this bug. how could andy say goobye to bluestacks if it couldnt run

  86. HI! i Installed Andy and it don’t connect to the internet! i didn’t change any configurations!
    I even searched on internet for some help but nothing helped… Can you tell me if the problem it’s from your app or not?
    thanks! 😀

  87. I just installed andy today, but when i opened it, it just appeared the board say starting andy, then please wait, and after about 10s it disappeared. I restart my pc and try it agian but there is no change at all… Help me how to use andy…

  88. Hello, When purchase from market, when I want to enter a password, which is functionally and writes me that the password is incorrect. Why?

  89. I have a problem loading the Super Battle Tactics game (Mobage). Starts loading the game and just stays that way forever.

    With other apps that i tried it works fine.

    Thanks.

  90. whenever i try to install andy it stops during the downloading suddenly (when it reaches around 16%) and shows the setup completed message and when i click ok nothing happens. I tried many times from different internet connections but i get the same result. please help me

  91. I am having trouble with my location settings, Andy seems to think i live in Michigan when i actually live in New Mexico. If there is any way to fix this that would be awesome 🙂

  92. Hi! I have downloaded and installed Andy 0.41.1010.1944 on Windows 7. It opens minimized and hidden only, but the main window would never open. What should I do?

  93. I recently installed Andy on my machine and it runs pretty well, amazing job. The only problem is that I cannot type the “?” (question mark) with a keyboard with ABNT2 (brazilian layout). How can I do this? Many thanks!

  94. I installed on Windows 7, and it seems to have gone through the full install, but double-clicking on andy.exe and nothing happens. The mouse pointer has a little spinning indicator next to it for a few seconds, and then disappears and nothing comes up. I’ve tried the reinstall and rebooted.

  95. seems my post was gone?

    Questions: why every start, the language will reset to english?

    I have changed it, but it seems can’t save?

    and, does we have a key map for the andy?
    like, pown on/off the andriod system, what key can togger this function?

  96. While typing anything in Andy its gets repeated whereas its normal typing in windows, please guide how to set keyboard key press speed for this

  97. How the hell do you uninstall this piece of crap. It says it uninstalled but I can still start it; Or try to start it. Why would you even release something so damn buggy?

    • it really does need a proper uninstall method. there is no uninstall icon in the program folder. there are no uninstall instructions in the FAQ, pretty lame.

  98. PLZ help i wanna play clash of clans on pc when i install andy and go to c:/programs/andy there is only one file andy uninstall soo how i can use andy??????????????I DOWNLOADED UR APP FROM THIS WEB (OFFICIAL WEB)

  99. why on earth is there no uninstall option for this program? i tried it and dont like it but now cannot uninstall it (windows 7) theres no uninstall method listed on the andyroid website either, this is really fishy and suspicious!

    • Hi dear I’m sorry you are on the wrong forum this is not Andy Os this is a forum for voice assistant, you can get support for Andy os (the emulator) on the facebook page. i can assist you from there if you like. Also virtualbox is installed on your pc to allow Andy to work properly without it it will not work. Also virtualbox I assure you is virus-free. But as I said I can continue to assist you from andy support page, not on here since this is not Andy (window app) forum.

  100. I use Windows 7 and I just downloaded it an hour ago. I’ve been encountering problems while trying to start Andy. I keep clicking and no matter how many times I click, the programme doesn’t open. It even shows the loading but then stops. I’ve tried to reinstall and reboot 4 times now and it still wont open. What do I do?

  101. when i download it it says to reboot your computer first time i reboot it but when i open andy folder it was empty
    and second time i did not reboot my system and still there was nothing in its folder

  102. i have problem in windows 7 andy
    when i start andy it displays a small box saying/displaying andy is starting but after few second it disapears and andy is not starting please help but handy andy is starting

  103. How to enable my microphone in Andy software..? While doing voice chat, other side can’t able to hear me but I can hear other side…

  104. Bruh i start handyandy and then i right click the bottom left corner and hit start andy and when i do nothing happens and i have tried virtual box but it keeps saying ping 100
    ping 213
    ping320
    PLEASE HELP!

  105. Bluetooth doesn’t work because when i bull the button from the OFF side to the ON side it returns back to the OFF …. and Bluetooth driver is On and working fine on the windows 7 and camera doesn’t work just a black screen

  106. I am getting the error that says “The program can’t start because python34.dll is missing from your computer. Try reinstalling the program to fix this problem. I have reinstalled it and it’s still not working. Getting the same error

  107. Hello community, i need some help here, i want to play the only game that i like, “Simcity Buildit” , but with Andy 42, isn´t incompatible, or if i install it from the shared folder, it crashes so i tried Andy 41, i install it successfully, putting the apk, in the android shared folder, and i install it from there,but.. it runs to slow…i have an Asus G750JX, so no limitations, even putting everything at maximum in virtual box, the game still have some slow motion, tried to Zoom in or Out, pressing ctrl+left mouse button, and it just spins..anyone whit any idea please? thank you very much my friends

  108. I tried to play any games on it and it takes so much CPU that it almost crashes my PC I bhave big games on my PC and neither of them do what andy dopes to my PC, it always crash I can start a game without closing everything on PC and still the gameplay on it is so slow

  109. Hello Andy on my Windows 7 doesn’t start. it just crashes after showing the “starting andy” thing please help. I enabled the cpu visualization on the BIOS

  110. Hello Andy on my Windows 7 doesn’t start. it just crashes after showing
    the “starting andy” thing please help. I enabled the cpu visualization
    on the BIOS

  111. Guys this is not for Andy for windows emulator (aka the 2nd bluestacks) this is a support board for android Voice Assistant App of course they won’t be able to answer your questions it’s not their pc app. The only support site/ forum ANDY OS has is on facebook right now, please stop asking this support board for help on a application that ISN’T theres. Again if you’re looking for support for Andy Os you are on the wrong forum. If you need help however i would be glad to help you from Andy support page, but not on here since this is Not Andy forum have questions post them there, thank you ^^

  112. Hi, can make phone calls from SIM card with Andy emulator?
    Thinking in new Windows 8 atom Tablets with 3g and phone call supporting will be perfect to make/receive calls and sms directly from sim card.
    If not supported, ca you think in add call and sms function directly from SIM?
    Thanks

  113. I have recently just downloaded Andy android for the most part I lovb it simply and easy to use I have hit s problem with one app clash of clans the only app I wanted to play because I was going to start to live stream but the app does not want to seem to open I have uninstalled it many times restarted Andy android and even installed other apps to see if those open and they open fine it’s only clash of clans was wondering if there was so way for me to fix tie issue.

  114. So Clash of Clans keeps closing after it loads up. This is the only game/thing I have downloaded. I don’t know what to do. Help?

  115. we maintain language based apps but the problem is some of the phone doesn’t support fonts so it becomes meaning less !! is there anyway we can give font support for the apps?? please do reply at the earliest:) Thank you:)

  116. Hello, i can’t get my webcam and microphone working, i’m sure i have the latest version of Andy and Virtualbox, when i try to use it in any app that needs webcam or microphone (even the android camera) the app crashes, can someone help me with this?

  117. My andy emulator keeps switching back to dutch, I put it to english but everytime i start its back to the dutch language.. how to fix this?

  118. Everything works great except I can get the 1 Click Sync to work I keep getting this error – “err-no-address: can’t find andy address”

    any suggestions?

  119. Very good morning, I tell them, I have a problem with the emulator Andy, I have already an emulator that of BlueStacks, but I want this new emulator, I’ll have to remove another emulator to use the emulator Andy?

  120. When installing Andy on my Windows 7 Enterprise computer the install failed with a message: Failed attempt to launch program or document
    Params: <modifyvm "andy –nic1 hostonly)
    The system cannot allocate the required document.
    Line 1072 RanWait %vboxdir%VBoxManage.exe modifyvm "%MyListBox%" –nic1 hostonly,,hide

    The current thread will exit

    I tried twice…the second one after reboot. I always get the same message

    Help !

  121. win7 home premium,
    this is my 3rd attempt at getting andy to run AT ALL.
    so will just be giving up if i cant get a fix this time.

    when i attempt to run andy i get “andy has stopped working notice” and have to close it.

    i was advised to go to network connections and run the ytroubleshoot for network adapters>virtual box, but it cant identify any known issue even though it says virtual box connections are disabled,troubleshooter cant enable.

    and, yes, andy/oracle are firewall enabled.

  122. When I am starting andy is says “Starting Andy…” but after a couple of seconds it disappears and nothing happens. I don’t know why this is happening, so any advice?

  123. hi guys
    ive got some freaking problem. when I try to install an app which I have it’s apk file It says “connection error” !!!!!!!!!!!!!!!!!!!!

  124. I am having an issue on one computer. Andy has stopped responding only when I load a specific app. The App is Crime City and it works fine on my laptop but on my desktop I get this error when loading this app.

  125. having a screen display issue.

    the pic should fill up the entire screen but
    it remained only on the top left.

    any way to solve it or to zoom in?

    thanks~~

  126. The app is great i love it, however having trouble activating the bluetooth, am i missing something or will there be an update to fix this, also do i have to use my gmail account or can i use another.

  127. I have error Andy has stopped working, i tried with run as admin, i update java, change in settings from Linux to Windows 7 (64), i don’t know what to do anymore, i had 2 restarts for installing andy and vm box. What to do guys?

  128. In android andy I want to know the location of whatsapp gallery, and how to bring photos from computer to gallery?

  129. when i try to launch ANDY it shows ” Unable to launch VM process: Nonexistent host networking interface, name “Virtual|Box Host- Only Ethernet Adapter

  130. Every time I open Andy, it takes forever and then it apparantly has reset itself; I have to give up my gmail address and all my apps are gone. How do I solve this?

  131. I downloaded just to play Clash. Andy is fully installed, and emulates. It’s set up and I have downloaded the app, but it crashes on load screen almost every time. It has worked twice though, so I know it can. I have 8GB RAM, an i5 4670, and a R9 280X, so I think it can handle it. Why such lag/crash and how can I fix?

  132. Andy will not access my webcam. Clicking on cam icon causes a hang, then says not responding would I like to close it. No cam apps can access the camera either. Anyone else had to fix this yet?

  133. I’m having this error whenever I try to install an apk file on my computer which I downloaded manually for my android phone.
    Everything else is working perfectly though.

  134. Hi All,

    Have downloaded Andy to my Laptop, ” the correct one I hope “, but am unable to unlock it for some reason, it seems to have a padlock which I don’t know how to work.

    Please Help.

  135. Please help having this problem for 2 months now.Im really desperate here help please.This problem is like impossible to fix DX.

  136. I can’t play Summoner War in Andy. When i click on the game, it open, but in a few second it closee. Please someone help me

  137. Hi bro i m tryung to download gane leo’s fortune for my android phone.its apk file with cache..after finished installatiin its saying download has not finished yet
    can u help me wit this please

  138. I clicked on the app to start it up before heading into work one night… after the initial download…. and it slowed my phone so bad i had to do a hard reboot. Then in the restart… it said it was recognizing this new software as a possible new OS. what is that all about?

  139. I have installed speaktoit assistant and I cannot hear anything the assistant speaks, although the assistant can hear my commands. How do I fix this ?

  140. hi, ive installed andy for just now, but after installing ive found that the WiredSSID wifi connection of the app dosent work! my laptop is fully connected to internet.. what can i do?

  141. I can’t use internet inside apps, when i install an app from the play store it says Error 426 or something. Im using a mac

  142. Hello. I’m using a mac and when i download any app I get this text box. Virtualbox keeps the USB option locked but enabled. Can you help me please??

  143. Hello Andy team ! I was wondering how can I use the android on screen keyboard in Andy I would like the Samsung keyboard because it allows me to copy text from clipboard inside some games .

  144. Webcam. When I click on the Cam button, it detects it, but when I open the cam app, it doesn’t load. Tried Skype on the PC end and it works fine. Any suggestions?

  145. Hey, im having issues trying to launch Andy, i get an error message that says “Unable to launch VM Process: No error info”

    Any ideas of what might be?

  146. Having problems in conversation mode. Poor andy’s stuck saying, “Sorry, I can’t think of anything to say right now”. I’ve rebooted my device, which is running kitkat 4.4 btw, and tried reinstalling it to no avail. Any suggestions. Thanks

  147. my Andy says this when i want to download something. “Boom Becah could not be downloaded due to an error (492).

  148. my Andy says this when i want to download something. “Boom Becah could not be downloaded due to an error (492).

  149. I just installed the latest version of Andy and I can’t get it to access my laptops integrated webcam in the application. Does anyone know why or how to fix it?

  150. i have successfully installed the latest version of andyroid from official website.but it is not opening. Please Help me

  151. problem with my andy….. it like freezes and no communication is then allowed to be made by the mouse or keyboard and andy it like stalls for a good 20 seconds before working again, andy works i see the game still playing in the background so does the clock it still work its just like communication gets cut between the electronics.

  152. hello I am having an issue with the Wi-Fi setup in Andy it says it is wiredSSID and won’t connect because it is avoiding a poor connection

  153. when i start any game following error appears
    Andy has stopped working windows is checking for the solution of the problem. Kindly help how to solve this problem.

  154. Could not start the machine andy_1 because the following physical
    network interfaces were not found:

    VirtualBox Host-Only Ethernet Adapter (adapter 1)

    HOW TO FIX ??????????

  155. how to fix the problem below ???????

    Could not start the machine andy_1 because the following physical
    network interfaces were not found:

    VirtualBox Host-Only Ethernet Adapter (adapter 1)

  156. After installing Andy, I have no icon on the desktop, I have the icon in the system tray but When I do start Andy, I have a windows who appears and after it closes without andy starts. Can you help me?
    the windows ;

  157. I am having a problem with andy. It show an error message ”some files could not be created.Please close all application reboot windows and restart this installation”. This occured when i tried to download it. pls fix this issue

  158. During an update 1 month ago, my Andy updated without internet and lost everything. I am unsure if I can get my apps and progress on said apps back, but my andy now refuses to connect to my wi-fi, claiming “Ethernet Only” connection is all it can use. How do I change it back to my wi-fi?

  159. hey can you please help me out with this silly issue. its irritating yaar. i mean i have installed it twice but the problem is same as before. not connecting to the internet connection. pleasehelp me out soon guys.

  160. I HAVE A PROBLEM IT SEEMS I HAVE A POOR INTERNET CONNECTION EVEN I HAVE A GOOD CONNECTION in andy. i can’t download a games

  161. got andy android set up visualisation bios enabled start it up and …error code 0x80BB0002 CALLING SESSION MACHINE.The machine not mutable? cant get strated aghhhhhhhhhhhhh

  162. LOL you named your app wrong for sure. so funny 😛 or maybe thats the marketing techique? i see what you did there >.>

  163. Norton 360 won’t allow the latest version of Andy to install. It removes it entirely indicating it is behaving suspiciously from accessing files and networks….

  164. Sorry for my english
    I have a problem: Bloons td battles won’t start. When I try to start it there’s a blackscreen for 3 seconds then it close. Clash of clans just works fine. Is it possible that it doesn’t work, because I downloaded it with the same account on my “real” mobile?

  165. Hello,

    I downloaded Andy to play Boom Beach on my pc. It installed without any problems. I signed in with my Google Play account and then to 1clicksync with the same google credentials. After that I wanted to sync with 1clicksync to Boom Beach. Unfortunately, this gives me the next error:

    Received message with error status: CasperError: Errors encoutered while filing form: no field matching names selector “Passwd” in form. Then it gives 5 local url’s of some files located in Andy/resources/casparjs/module/…..

    When I start the game it gives an “empty” version of the game. So it isn’t synchronized as it should, right?

    Does someone know a solution to this?

    Thanks in advance!

  166. So i closed my computer with Andy still operating woke up the next day went to open it there was an error saying the following Unable to launch VM process cannnot load R0 module help

  167. I have problem, when i start game Clash of Clans, the screen appear white blank screen. while the sound working normally, i can hear loading sound, in game sound. Can some one help some settings to make it show in the screen.

  168. i have a bug when i download the file it says problem :windows have an issue with path variable.Restore PATH to default settings. and i dont even know how path works or where to change it to default settings i have not done anything with PATH so i dont know what to do help pls

  169. Is there a way to change the keyboard layout from qwerty to azerty?
    Also can I change Andy to pass as a Samsung or other model for apps I get this device is not supported and how can I accomplish this?

  170. hi, i really like the last version of andy, am running it on win 10 pro 64bit smoothly
    there is 1 small issue , there is no sound,, for notifications, games everything…. no sound.. can some1 help plz

    thank u in advance

  171. Hi, am having a problem with loading Clash Of Clans on Andy, I can hear the sounds of the game which means its running, it just have a blank white picture!

  172. For some reason the sound isn’t working on Andy (default clean install), bluestacks was working fine so it shouldn’t be a driver issue unless there is come virtual box config I don’t know how to change? The sound sliders are all the way up in the settings.

  173. Running windows 10 on Toshiba laptop and getting no sound at all for any apps. When testing sound outside of the app on any other program it works just fine. However Andy seems to cut out all volume to any app running.

  174. When I use Andy, I get no audio. What is the problem? My audio is set up and works in other windows but just not Andy.

  175. Whenever i open Bloons td Battles its just a black screen and eventually goes back to the home screen. other apps work fine, but not this one. i have tried re installing the app but its still the same. Does anyone know how to fix this

  176. dears my andy is working fine but when i tried to open Clash of clan game i got only whit screen only and the game is not loaded, please help

  177. I’m having a problem downloading apps through google play but I can use the browser without any problems. How do I solve this?

  178. installed andy on window 10, and when intiate game Sim Buildit, it load and when it goes to the start screen, it just goes back to the home page, tried many times, doesn’t get pass and start the game, always goes back to home screen..

  179. i am having problem in andy i downloaded andy but when i try to play clash of clans the screen become white i can hear the background sound og coc but cant see anything pls help me

  180. Hi!, I can’t use my trackpad, there is the cursor but when click something nothing happends…, and can I change graphics options like memory?, Clash of Clans game looks horrible, I have a Mac Book pro i5 cpu and 4gb ddr3. Thanks.

  181. i cant do anything ive been on andy before but now all of a sudden it says something to do with virtial box i deleted andy all its files and wiped it from my mac. now i reinstall it and it doesnt work, i get to the end and it says installation failed! Help

  182. im having a problem with sound. there is no sound when im using the emulator. i’ve tried making the sound louder using the sound setting but still nothing. thank you.

  183. i downloaded andy, and i set it up and downloaded apps, but simetimes, after days, i turn it on, and it resets itself, and i have to re enter information and stuff, like starting over, its getting boring, how do i solve this issue?

  184. When AndyLauncher opened, there were no items. I rebooted twice, still no go.

    This has happened three times in the last month and I have had to start a “new” Andy and reinstall all the Android Apps.

    The Andy Machine folder is still there in the %AppData% folder so I am not sure why the launcher cannot see it.

  185. is there any way to have handyandy never turn on? I don’t really use it and I don’t want to see it in my system tray anymore. Just wondering.

  186. with 45.40, I cannot get past the browser login when I first attempt to register my gmail account on the emulator. I have 2-step authentication and when it goes to the web and has me enter my code, it then goes to my account security set up rather than moving forward to register the device. What gives? It worked on the previous version.

  187. I am using Andy emulator on my PC windows 10 and have downloaded showbox, I can view the movies but have no sound any help would be appreciated

  188. pliz help me … i cant install the programma … i click to open to install the programma and show me one problem with free disk space how i can install …

  189. Hello I have installed latest version of Andyroid and also VB 5.0.6, but no audio is coming on my Andyroid? Can anyone please help me with that?

  190. I paid for andy x full. How do you get it to play a music playlist? If I click on the link to go to the on line manual, it has an error page.help!!!

  191. I can’t pull any status bar anymore! I used to be able to do so at first, later I couldn’t pull the settings menu (at the right) but I was able to pull down the notifications one (at the left) now I can’t pull anyone! I’m using Andy Emulator v45.5.57 x64

  192. Bloons TD Battles doesn’t work, it just shows a black screen for a few seconds and then goes back to the home screen.
    Please help.

  193. Hi, while Installing Andy, I got this error. It seems already installed. However, while lunching the app. it failed. Is there anyone can guide how to overcome from it? Thanks in advance.

  194. When I am trying to sync with 1ClickSync, after a certain delay it says: ERR_NO_ADRESS: Can’t find Andy Address… Si jamais quelqu’un a une solution, ça serait grandement apprécié!
    Bonne journée à vous

  195. Iam not good in computers… well plz anyone help me to get rid of this problem;(
    i have also tried reinstallng andy but not works..

  196. i cant install andy. I am getting only andy setup is getting ready. andy version Andy_v45.5_63_x64.exe. I am trying to install on widows 10 Pro.

  197. Hi there, anytime I try to use the app 9chat, it says to update to the latest version…how would I do this considering I just got Andyroid and JUST downloaded the app from the playstore. Is there an update i need somewhere else?

  198. CANT INSTALL APP

    “Clash Of Lords 2:Hero’s War” Can’t be installed on USB storage or SD card.Try again,And if problems continue,(Get help troubleshooting).
    (Error Code: -18)
    I am getting this error I have just downloaded ANDY to my PC and would like to download Apps if possible? Why am I getting this error? of course my PC does not have an SD card because I have plenty of memory and a lot of gigs available Please help and get back to me with this issue.

  199. Hello whenever i run dragon encounter the screen just turns black and doesnt run but all other apps work fine. How do i fix this?

  200. Installed Andy Android Emulator 2016. After opens pop up message AndyConsole has stopped working. States problem caused program to stop working correctly and Windows will close and notify if a solution is available.
    Thank You.

  201. Would you please just go ahead and delete this thread so it will not appear when people google for the answer. Common sense people, do you have it? Goddamn mobile users are stupid and ignorant enough already, despite mobile users have an almost unlimited access to knowledge but the cheap bums on mobiles would rather use it to be stupid fucks than to socialize or educate themselves. As far as mobile devices go, they are the worst thing to ever happen to the internet both population and quality wise. It just gives the common trash access to the internet. It really is most amusing that I am the one who is brain damaged yet I still have a far higher IQ and I am a better person than the average “normal” person yet people still call me a retard.

  202. Hi, andy couldn’t start and I got this error message:
    Unable to start VMware DHCP service!! Go to Andy support for help!
    Please help! Thanks.

  203. Hi, simcity bhildit is not working properly. When I try to start it, it shows EA sports starting screen but immediately its turning off automatically.

  204. After changing a few times the 3 values: mac/android-uid/imei
    sometimes the Advanced configuration selector becomes corrupt and displays: Select VM…
    yes but in the box below there isn’t anymore “andy” but C:UsersuserAppDataRoamingAndymachines1e9948e6-7ded-45a8-85f2-76e45e3ae736. It looks that the symbolic machine name got lost.

    When this happens, doing right click on the lower right icon and selecting “Restarting Andy” displays a small light blue window with “Starting Andy…” then the window disappears and nothing happens.

    another question: is it possible to set a script to change all 3 values mac/android-uid/imei to 3 random (but still acceptable) values without doing it by hand for every field??

    I have another question: is it possible to include a script for CLEANING completely an app after uninstalling it, without giving the dangerous command find / -name *application* -exec rm -rf {} ;

  205. I’m having a very annoying issue with the latest version, I’m not able to hide the bottom menu and the application I used to run now has a black margin on top and bottom, example: http://i.imgur.com/JyQJqsh.png

    All the areas I highlighted in red are dead space, they didn’t use to appear in older versions and don’t appear in other emulators or my tablet (Asus Zenpad 8.0). Is there any way to fix this.

    This also creates another question, where can I download older versions of Andy?

    Thanks in advance!

  206. Trying to start the app Mobile strike game starts loading and stops at 20 or 21 % and andy stops working have to restart it and same thing happens if i try again.

  207. I cant do anything just freeze in the descktop (sorry for my eng im ARG) Im Using a USB Wirless mause (microsoft Wirless Mouse 5000) In WIN 10

  208. Need help. I’m new in this kind of app. Thanks in advance! =)

    Andy OS is installed!

    However Andy is having trouble verifying that it can run properly with this PCs current settings.

    The error message is:
    0 generic error with no special meaning

    Please contact Andy Support…

  209. Need help. I’m new in this kind of app. Thanks in advance! =)

    Andy OS is installed!

    However Andy is having trouble verifying that it can run properly with this PCs current settings.

    The error message is:

    0 generic error with no special meaning

    Please contact Andy Support…

    XXX

  210. I’m getting the error message:
    If I could get the correct computer settings to work with andy that would be great thanks!

  211. im getting the error message:
    if I could get the correct settings that work with andy on my pc that would be amazing 🙂

  212. Only opening andy VM launcher but after that nothing opening while clicking andy shortcut

    info

    Name=Intel(R) Core(TM)2 Duo CPU T5670 @ 1.80GHz

    NumberOfCores=2

    NumberOfLogicalProcessors=2

    BuildNumber=7600

    BuildType=Multiprocessor Free

    Name=Microsoft Windows 7 Home Premium |C:Windows|DeviceHarddisk0Partition3

    OSArchitecture=32-bit

    ServicePackMajorVersion=0

    ServicePackMinorVersion=0

    TotalVisibleMemorySize=2087352

    Version=6.1.7600

    AdapterRAM=402653184

    DriverDate=20090506000000.000000-000

    DriverVersion=8.15.10.1749

    Name=Mobile Intel(R) 965 Express Chipset Family (Microsoft Corporation – WDDM 1.1)

    AdapterRAM=

    DriverDate=20090506000000.000000-000

    DriverVersion=8.15.10.1749

    Name=Mobile Intel(R) 965 Express Chipset Family (Microsoft Corporation – WDDM 1.1)

    .encoding = “utf-8”

    checkpoint.vmState = “”

    cleanShutdown = “TRUE”

    config.version = “8”

    cpuid.coresPerSocket = “2”

    displayname = “PAPON”

    ehci.present = “FALSE”

    ethernet0.addressType = “generated”

    ethernet0.connectionType = “custom”

    ethernet0.generatedAddress = “00:0C:29:C1:C5:24”

    ethernet0.generatedAddressOffset = “0”

    ethernet0.pciSlotNumber = “160”

    ethernet0.present = “TRUE”

    ethernet0.pvnID = “52 1e 82 48 37 00 71 92-e0 0a 90 83 65 0e ad 27”

    ethernet0.virtualDev = “vmxnet3”

    ethernet0.vnet = “VMnet1”

    ethernet0.wakeOnPcktRcv = “FALSE”

    ethernet1.addressType = “generated”

    ethernet1.connectionType = “custom”

    ethernet1.generatedAddress = “00:0C:29:C1:C5:2E”

    ethernet1.generatedAddressOffset = “10”

    ethernet1.pciSlotNumber = “192”

    ethernet1.present = “TRUE”

    ethernet1.pvnID = “52 1e 82 48 37 00 71 92-e0 0a 90 83 65 0e ad 27”

    ethernet1.virtualDev = “vmxnet3”

    ethernet1.vnet = “VMnet8”

    ethernet1.wakeOnPcktRcv = “FALSE”

    floppy0.present = “FALSE”

    guestOS = “other3xlinux”

    gui.exitOnCLIHLT = “FALSE”

    hgfs.linkRootShare = “TRUE”

    hgfs.mapRootShare = “TRUE”

    hpet0.present = “TRUE”

    ide0:0.fileName = “android_system_disk.vmdk”

    ide0:0.present = “TRUE”

    ide0:0.redo = “”

    ide0:1.fileName = “android_data_disk.vmdk”

    ide0:1.present = “TRUE”

    ide0:1.redo = “”

    ide1:0.autodetect = “TRUE”

    ide1:0.deviceType = “disk”

    ide1:0.fileName = “android_flash_disk.vmdk”

    ide1:0.present = “TRUE”

    ide1:0.redo = “”

    ide1:0.startConnected = “TRUE”

    ide1:1.present = “FALSE”

    isolation.tools.hgfs.disable = “FALSE”

    memsize = “896”

    mks.enable3d = “TRUE”

    monitor.phys_bits_used = “40”

    nothing.nothing = “nothing”

    numvcpus = “2”

    pciBridge0.pciSlotNumber = “17”

    pciBridge0.present = “TRUE”

    pciBridge4.functions = “8”

    pciBridge4.pciSlotNumber = “21”

    pciBridge4.present = “TRUE”

    pciBridge4.virtualDev = “pcieRootPort”

    pciBridge5.functions = “8”

    pciBridge5.pciSlotNumber = “22”

    pciBridge5.present = “TRUE”

    pciBridge5.virtualDev = “pcieRootPort”

    pciBridge6.functions = “8”

    pciBridge6.pciSlotNumber = “23”

    pciBridge6.present = “TRUE”

    pciBridge6.virtualDev = “pcieRootPort”

    pciBridge7.functions = “8”

    pciBridge7.pciSlotNumber = “24”

    pciBridge7.present = “TRUE”

    pciBridge7.virtualDev = “pcieRootPort”

    powerType.powerOff = “soft”

    powerType.powerOn = “soft”

    powerType.reset = “soft”

    powerType.suspend = “soft”

    replay.filename = “”

    replay.supported = “FALSE”

    scsi0.pciSlotNumber = “16”

    scsi0.present = “TRUE”

    scsi0.virtualDev = “lsilogic”

    sharedFolder.maxNum = “1”

    sharedFolder0.enabled = “TRUE”

    sharedFolder0.expiration = “session”

    sharedFolder0.guestName = “Andy”

    sharedFolder0.hostPath = “C:UsersOM NAMA SHIVAAndy”

    sharedFolder0.present = “TRUE”

    sharedFolder0.readAccess = “TRUE”

    sharedFolder0.writeAccess = “TRUE”

    softPowerOff = “FALSE”

    sound.autodetect = “TRUE”

    sound.fileName = “-1”

    sound.pciSlotNumber = “34”

    sound.present = “TRUE”

    sound.virtualDev = “hdaudio”

    sound.virtualrealcorrection = “10000000000.0”

    svga.autodetect = “FALSE”

    svga.maxHeight = “1024”

    svga.maxWidth = “1280”

    svga.vramSize = “12582912”

    tools.remindInstall = “TRUE”

    tools.syncTime = “TRUE”

    tools.upgrade.policy = “upgradeAtPowerCycle”

    toolsInstallManager.updateCounter = “1”

    usb.pciSlotNumber = “-1”

    usb.present = “FALSE”

    usb:0.deviceType = “hid”

    usb:0.parent = “-1”

    usb:0.port = “0”

    usb:0.present = “TRUE”

    usb:1.deviceType = “hub”

    usb:1.parent = “-1”

    usb:1.port = “1”

    usb:1.present = “TRUE”

    usb:1.speed = “2”

    uuid.bios = “56 4d ee 14 41 55 ef 48-14 a6 9d c5 4b c1 c5 24”

    uuid.location = “56 4d ee 14 41 55 ef 48-14 a6 9d c5 4b c1 c5 24”

    vhv.enable = “FALSE”

    virtualHW.productCompatibility = “hosted”

    virtualHW.version = “10”

    vmci0.id = “1270990116”

    vmci0.pciSlotNumber = “36”

    vmci0.present = “TRUE”

    vmotion.checkpointFBSize = “134217728”

    vmx.allowNested = “TRUE”

    vpmc.enable = “FALSE”

    workingDir = “.”

    .encoding = “utf-8”

  213. Hi, I’m having an issue where I can’t find the “return” key on the keyboard to send a message. Anybody knows the shortcut?

  214. I’m having problem with my Clash Royale chat section. I can type but the problem when i press enter it wont leave/post a message. (my keyboard works fine)

    pls. need help here. your help is very much appreciated. thank you!

  215. Hey if you giys still here andy been doing something really weird. apparently you guys are forcing app installing onto us. It would be great that if andy could just be like check out our sponsor app instead of force install that i have to uninstall all the freaking time.

  216. Hello. I hope you can address to my concern as soon as possible. I am encountering this problem just today with my Andy. It says “cannot start render server thread: render server failed!” I have already used Andy for quite some time already, and this is the first time I have encountered this.

    I have already tried to restart my laptop, ran it as administrator (which I always do), but to no avail, I still get the error. Please please help me with this ASAP. I hope there is a very good fix on this WITHOUT REINSTALLING. Thanks and more power.

  217. So I use Andy as a way to get cheaper card packs in a game called Hearthstone by using Amazon underground to buy the card packs with amazon coins. I was buying something today, but each time I press buy, Andy freezes! I would like to continue using Andy to buy card packs, but I can’t because after it freezes the purchase doesn’t go through. Is there a way to make it so that Andy doesn’t crash when I buy things?

  218. “Andy OS is installed!

    However Andy is having trouble verifying that it can run properly with this PCs

    current setting

    The error message is:

    0 generic error with no special meaning

    Please contact Andy Support” that`s what andy said, please help me with this

  219. i having problem with this error ‘Require internet accesss to install Andy. but my internet is already connected. please resolov

  220. Downloaded Andy on my Windows 10 PC as an emulator to uses Periscope. Decided against this and uninstalled Andy from the apps menu with the right click uninstall feature. Andy was still in my apps menu, so I uninstalled the program with the Add/Remove programs feature. Still was in my apps menu: HandyAndy and Start Andy, along with the Poker program I never asked for and don’t want. Did a search for Andy in my PC and found a lot of different files. How do I get a clean uninstall and removal of all these files and get it out of my apps menu. Don’t ask me to go into the registry.. I’m not all that computer tech savvy and fear I would do more harm than good. You folks need to do a better job of providing a cleaner uninstall. Please advise what I should do now.

  221. I tryed to install.
    Then this message apeard (not original words):
    Andy coudn’t be installed. Coudn’t install VM. Please contact Support.
    Anyone can tell me what to do?
    Thx for help
    Mr Pleasent

  222. Why Im always stuck in this starting Andy (that chandy was new and created) and ofcourse i wait but yet theres nothing pop ups , its just loading vms x :'( pls help me pls 🙁 .. Promise, really dont know this things im new to this x

  223. I am having problem with webcam. I am building an app which use front camera. When I am using this app in my PC with Andy, it doesn’t access my Webcam. Please help me in this regards.

  224. i would like to have access to previous version of Andy, since the new one runs fucking slow and have bad screen resolution

  225. I have no mouse/keyboard functionality. so basically useless, can’t control anything. everything is like frozen.

  226. I am using WeChat with Andy. When I click the “Free Call” button, it won’t make a voice call. Has anyone heard of this problem? If so, how can I fix it? Thanks!

  227. Hi
    I have an issue regarding the keymapping in Andy. I dont talk about any external keyboard or shortcut keys, but the actual ‘physical’ buttons in Andy.

    On a real handheld device it is possible to change mapping for these keys. What I intend to do is to change the button/icon looking like 3 lines to be linked to ‘Information’ rather than ‘Menu’. After searching for two days for a solution I now try this forum.
    Thanks in advance!

    Regards
    Fenton

  228. Hello i habe 2 instances of andy for my wife and me.
    Now i would create shortcuts to my desktop to direct start the VM without the vm launcher. Is this possible?

    I tried to edit the default shortcut but no effect
    when i leave the switch “startandy” then the vm “andy” is starting. If i change the “startandy” with my VM-Name “startdaniel” or only “daniel” then no VM is starting. 🙁

    Have you any ideas for me?

    Thanks a lot

  229. please help me , how can i install Andy correctly ??
    this messege showes when i tried to open it 🙁

  230. I cant get andy to respond to any imput, my hard drive is going nuts and Andy is downloading apps for hours! #Shit

  231. I sync’d my android account to andy but it still wants me to purchase final fantasy tactics war of the lions although I already have purchased it, anyway to fix this?

  232. I am getting an error when trying to reinstall Andy. I tells me that it cannot detect an Internet Connection. My Internet connection is fine and working for all other applications. Any ideas?

  233. hey,
    my andy is running in mobile phone mode rather than tablet mode.
    how can i change it to tablet mode??

  234. hi all!
    Could someone help me please?
    I just started with andy and installed some shooters games (nova3, Blits…) but non of this is working. they are started but instead of graphic I see only boxes with line

    my os is win10

    Any suggestions?

    • Name=Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz
      NumberOfCores=4
      NumberOfLogicalProcessors=8

      BuildNumber=10586
      BuildType=Multiprocessor Free
      Name=Microsoft Windows 10 Pro|C:WINDOWS|DeviceHarddisk0Partition4
      OSArchitecture=64-bit
      ServicePackMajorVersion=0
      ServicePackMinorVersion=0
      TotalVisibleMemorySize=16714992
      Version=10.0.10586

      AdapterRAM=2147483648
      Description=AMD Radeon (TM) R7 370 Series
      DriverDate=20160602000000.000000-000
      DriverVersion=16.200.1025.0
      Name=AMD Radeon (TM) R7 370 Series
      PNPDeviceID=PCIVEN_1002&DEV_6811&SUBSYS_20151462&REV_814&339D6D2E&0&0008
      VideoProcessor=AMD Radeon Graphics Processor (0x6811)

      Caption=OPTIMUS-PRIME
      HypervisorPresent=FALSE
      Manufacturer=MSI
      Model=MS-7982
      Name=OPTIMUS-PRIME

      Search for VMware x64
      HKEY_LOCAL_MACHINESOFTWAREWOW6432NodeVMware, Inc.VMware Workstation
      InstallPath=C:Program Files (x86)VMwareVMware Player
      VMware Workstation ProductVersion
      KEY IS NOT FOUND
      HKEY_LOCAL_MACHINESOFTWAREWOW6432NodeVMware, Inc.VMware Player
      InstallPath=C:Program Files (x86)VMwareVMware Player
      HKEY_LOCAL_MACHINESOFTWAREWOW6432NodeVMware, Inc.VMware Player
      ProductVersion=12.1.1.3770994
      C:Program Files (x86)VMwareVMware Playervmplayer.exe Found!
      C:Program Files (x86)VMwareVMware Playervmware.exe NOT Found!
      C:Program Files (x86)VMwareVMware Playervmplayer.exe Found!
      C:Program Files (x86)VMwareVMware Playervmware.exe NOT Found!

      AndyBuildID=46.2
      AndyRevision=207
      AndyVMBuild=C112
      AndyPlayerBuild=C398
      DefaultAndyGuid=7d80467c-5ca1-41d7-b586-28ed185e395e
      #0: vmware
      andy
      7d80467c-5ca1-41d7-b586-28ed185e395e
      C:UsersKristiAppDataRoamingAndymachines7d80467c-5ca1-41d7-b586-28ed185e395eimagesandy.vmx
      .encoding = “UTF-8”
      checkpoint.vmState = “”
      cleanShutdown = “TRUE”
      config.version = “8”
      cpuid.coresPerSocket = “4”
      displayname = “andy”
      ehci.present = “FALSE”
      ethernet0.addressType = “generated”
      ethernet0.connectionType = “custom”
      ethernet0.generatedAddress = “00:0c:29:23:f5:6d”
      ethernet0.generatedAddressOffset = “0”
      ethernet0.pciSlotNumber = “160”
      ethernet0.present = “TRUE”
      ethernet0.pvnID = “52 1e 82 48 37 00 71 92-e0 0a 90 83 65 0e ad 27”
      ethernet0.virtualDev = “vmxnet3”
      ethernet0.vnet = “VMnet1”
      ethernet0.wakeOnPcktRcv = “FALSE”
      ethernet1.addressType = “generated”
      ethernet1.connectionType = “custom”
      ethernet1.generatedAddress = “00:0c:29:23:f5:77”
      ethernet1.generatedAddressOffset = “10”
      ethernet1.pciSlotNumber = “192”
      ethernet1.present = “TRUE”
      ethernet1.pvnID = “52 1e 82 48 37 00 71 92-e0 0a 90 83 65 0e ad 27”
      ethernet1.virtualDev = “vmxnet3”
      ethernet1.vnet = “VMnet8”
      ethernet1.wakeOnPcktRcv = “FALSE”
      floppy0.present = “FALSE”
      guestOS = “other3xlinux”
      guestinfo..Andy.Analytics.InstallerID = “a5adf34c-7cdf-cd89-45f4-84c8601033f3”
      guestinfo..Andy.Analytics.InstallerVersion = “46_2_207_C398_C112”
      guestinfo..Andy.Analytics.MachineID = “614a92ed-306f-4c58-ac90-378008b9e6a2”
      guestinfo..Andy.Android.Board = “clovertrail”
      guestinfo..Andy.Android.Brand = “AndyOS”
      guestinfo..Andy.Android.DPI = “160”
      guestinfo..Andy.Android.Device = “AndyWin”
      guestinfo..Andy.Android.ID = “614a92ed306f4c58”
      guestinfo..Andy.Android.IMEI = “614923064589037”
      guestinfo..Andy.Android.Mainkeys = “1”
      guestinfo..Andy.Android.Manufacturer = “Andy OS Inc.”
      guestinfo..Andy.Android.Model = “AndyWin”
      guestinfo..Andy.Android.Name = “AndyWin”
      guestinfo..Andy.Android.OpenGL.HWRender = “1”
      guestinfo..Andy.Host.Language = “uk”
      guestinfo..Andy.Host.Region = “UA”
      guestinfo..Andy.Host.TimeZone = “Europe/Kiev”
      guestinfo..Andy.Host.Variant = “”
      guestinfo..Andy.Info.AffiliationID = “1”
      guestinfo..Andy.Log.Enabled = “0”
      guestinfo..Andy.OpenGL.Connection.CID = “2”
      guestinfo..Andy.OpenGL.Connection.Device = “/dev/andypipe”
      guestinfo..Andy.OpenGL.Connection.Port = “1026”
      guestinfo..Andy.OpenGL.Connection.Type = “andy”
      guestinfo..Andy.OpenGL.Rotation = “0”
      guestinfo..Andy.OpenGL.ScreenHeight = “720”
      guestinfo..Andy.OpenGL.ScreenWidth = “1380”
      guestinfo..Andy.OpenGL.Stream.ReopenCommand = “0”
      guestinfo..Andy.OpenGL.Stream.ReopenCommandResult = “ok”
      guestinfo..Andy.Playstore.URLs = “”
      guestinfo..Andy.PropServer.Ready = “0”
      guestinfo..Andy.Service.BaseEndpoint = “tcp://eth0”
      guestinfo..Andy.Service.Direction = “0”
      gui.exitOnCLIHLT = “FALSE”
      hpet0.present = “TRUE”
      ide0:0.fileName = “android_system_disk.vmdk”
      ide0:0.present = “TRUE”
      ide0:0.redo = “”
      ide0:1.fileName = “android_data_disk.vmdk”
      ide0:1.present = “TRUE”
      ide0:1.redo = “”
      ide1:0.autodetect = “TRUE”
      ide1:0.deviceType = “disk”
      ide1:0.fileName = “android_flash_disk.vmdk”
      ide1:0.present = “TRUE”
      ide1:0.redo = “”
      ide1:0.startConnected = “TRUE”
      ide1:1.present = “FALSE”
      isolation.tools.hgfs.disable = “FALSE”
      memsize = “3072”
      migrate.hostlog = “.andy-062a2342.hlog”
      mks.enable3d = “TRUE”
      monitor.phys_bits_used = “40”
      nothing.nothing = “nothing”
      numa.autosize.cookie = “80001”
      numa.autosize.vcpu.maxPerVirtualNode = “8”
      numvcpus = “8”
      pciBridge0.pciSlotNumber = “17”
      pciBridge0.present = “TRUE”
      pciBridge4.functions = “8”
      pciBridge4.pciSlotNumber = “21”
      pciBridge4.present = “TRUE”
      pciBridge4.virtualDev = “pcieRootPort”
      pciBridge5.functions = “8”
      pciBridge5.pciSlotNumber = “22”
      pciBridge5.present = “TRUE”
      pciBridge5.virtualDev = “pcieRootPort”
      pciBridge6.functions = “8”
      pciBridge6.pciSlotNumber = “23”
      pciBridge6.present = “TRUE”
      pciBridge6.virtualDev = “pcieRootPort”
      pciBridge7.functions = “8”
      pciBridge7.pciSlotNumber = “24”
      pciBridge7.present = “TRUE”
      pciBridge7.virtualDev = “pcieRootPort”
      powerType.powerOff = “soft”
      powerType.powerOn = “soft”
      powerType.reset = “soft”
      powerType.suspend = “soft”
      replay.filename = “”
      replay.supported = “FALSE”
      scsi0.pciSlotNumber = “16”
      scsi0.present = “TRUE”
      scsi0.virtualDev = “lsilogic”
      softPowerOff = “FALSE”
      sound.autodetect = “TRUE”
      sound.fileName = “-1”
      sound.pciSlotNumber = “34”
      sound.present = “TRUE”
      sound.virtualDev = “hdaudio”
      sound.virtualrealcorrection = “10000000000.0”
      svga.autodetect = “FALSE”
      svga.maxHeight = “1024”
      svga.maxWidth = “1280”
      svga.vramSize = “16777216”
      tools.remindInstall = “FALSE”
      tools.syncTime = “TRUE”
      tools.upgrade.policy = “upgradeAtPowerCycle”
      toolsInstallManager.updateCounter = “1”
      usb.pciSlotNumber = “-1”
      usb.present = “FALSE”
      usb:0.deviceType = “hid”
      usb:0.parent = “-1”
      usb:0.port = “0”
      usb:0.present = “TRUE”
      usb:1.deviceType = “hub”
      usb:1.parent = “-1”
      usb:1.port = “1”
      usb:1.present = “TRUE”
      usb:1.speed = “2”
      uuid.bios = “56 4d c1 5e bb 8b 26 e6-ff 7f 6c 17 37 23 f5 6d”
      uuid.location = “56 4d c1 5e bb 8b 26 e6-ff 7f 6c 17 37 23 f5 6d”
      vhv.enable = “FALSE”
      virtualHW.productCompatibility = “hosted”
      virtualHW.version = “10”
      vmci0.id = “1270990116”
      vmci0.pciSlotNumber = “36”
      vmci0.present = “TRUE”
      vmotion.checkpointFBSize = “16777216”
      vmx.allowNested = “TRUE”
      vpmc.enable = “FALSE”
      workingDir = “.”
      .encoding = “utf-8”

  235. I can’t get Google Street View app to work although it downloaded. Is there a component set of apps that have to be also installed?

  236. Hi, every 30 minutes or so, while I play a game using Andy, the keyboard controls flashes out of the app, so my mouse still works and all but the keyboard stops responding. I have to rejoin the app to apply the keyboard again, and it’s giving me big problems. How do I fix this? Thanks

  237. i dont have an error message but when i open andy it opens ok but i cant click any of the buttons and cant open any apps

  238. after double clicking on andy I get always the logo of the app loading without reaching the desktop (main page of the app where there are applications and so on) and sometimes it says “unknown error” and it shutsdown, please help

  239. Hi
    I have a strange problem after installing the new 46.4.508 version, everitime I shut down my pc and start it later everything on internal memory for Andy in erased, apps games everything, anyway I can still see few icons but after clicking it says “app isn’t installed” ; every data in download folder is deleted too so this costs me to not to install everyday but have to download them too.
    Thank you for your time

  240. When I close Andy and reopen it it says “app isn’t installed” , all data on Andy are deleted. I din’t have this problem with the version before the version of Andy

  241. Application “Andy Home” stopped. (rough translation from french, btw)
    The first time I launched andy it worked just fine, but now this shows up? I can close it, but it will come back in a matter of seconds, and everytime it brings me back to the main menu, so I can’t use it.

  242. Two problems:
    1. “Andy Home has stopped” keeps popping up every 10 to 20 seconds.
    2. I am logged into my Google account, but in Google Play my purchased apps are not there. For example, I purchased ES File Explorer Pro a year ago on my phone, but in Andy, it shows the $2.99 green buy now button as if I never purchased it. It does this with all my purchased apps. What gives?

  243. I installed andy and i want to use all the functions mainly the bluetooth connection as in a cell phone
    Please help

  244. I downloaded andy os on my acer R14 touchscreen laptop and then downloaded Episode: Choose your story. When episode finished downloadein, I tried to open it, but it just stayed on the episode opening screen and would not go to the actual game.I tried uninstalling episode and re-installing it, butit still did not work. I am wondering if this is a glitch in the program, or if you guys just don not support eoiisode. I would be very happy if this could be rectified.
    Thanks! 🙂

  245. can’t get it to work, it starts up fine but it’s just all black, the app doesn’t actually start at all

  246. when i click start andy a box apperas witten starting andy.. after sometime it disappears and after that nothing happens. HELP

  247. i have had andy on my laptop for a few months now, and all of a sudden, everything on it has stopped working. so, i went to try and uninstall it, but it will not uninstall, no matter what i try. control pannel, going into the program files, i even downloaded a program uninstallin…program… and and still will not uninstall… i need help please

  248. its starting/opening but just appears as a blackscreen as if its nothing at all

    PLS anyone who has encountered this problem tell me how to troubleshoot this problem,,

  249. hy i am ahmad. i am using Lenova S10e window 7. when i try for Andy installation, it start but in middle it shows message ” unable to read CPU and RAM information from your PC” and then automatically close. please what is solution and please guide me. thank you

  250. to com esse erro quando do um duplo clique no programa para instala que vai carregar fala que eu to com um drive do processador desatualizado sendo que não estou e não ta dando para instalalo oque eu faço??

  251. Nice commentary ! Apropos , you are interested in a Form 4670 instructions , my company filled a blank form here http://goo.gl/J6AzbG.

  252. Hi… I installed andyroid version Andy_46.14_400_x64, and actually I would like to do bridge network for my network. however, every time I try to do bridge mode, the andyroid automatically will be switched into NAT mode. My question is how to activate the bridged mode on the andyroid? Thanks in advance.

  253. Hi… I installed andyroid version Andy_46.14_400_x64, and actually I would like to do bridge network for my network. I did not use any virtualization (vmware or virtual box). however, every time I try to do bridge mode, the andyroid automatically will be switched into NAT mode. My question is how to activate the bridged mode on the andyroid? Thanks in advance.

  254. it says unable to start VMware DHCP service and i watched your youtube video and i dont have a virtual machine to fix the internet issue how can i fix it ????!!!!!!!!

  255. Good morning,

    Today when I downloaded a game named Heroes of War – Orcs vs Knights and opened it, the game started downloading assets and then Andy stoped working and a error message appears saying: “AndyConsole stoped working”. Is there a way to solve that problem?

  256. Today when I downloaded a game named Heroes of War – Orcs vs Knights and opened it, the game started downloading assets and then Andy stoped working and a error message appears saying: “AndyConsole stoped working”. Is there a way to solve that problem?

  257. andy os has detected an error with your graphics processor capabilities…please contact andy support
    please tell me about this error

  258. Help! I’m trying to open a game I’ve played for 3 months on my Samsung Galaxy Express 3. Today I am getting an error message that states: “Sorry. We’ve experienced an error on your device. Please restart the game.” I’ve tried everything I can think of.. any ideas or fixes? Thanks!

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